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IFB washing machine customer service is poor

by suresh
(bhilai, Chattisgarh, India)

We bought IFB washing machine in 2005. In the beginning it was in good condition for one month. Later it got repaired for a cockroach reached inside the machine.


The man who came to show us the demo could not explain properly all the functions of the machine. We are educated and can read the instructions from the book. But the uneducated people how can they read? Of course, though they are uneducated, they are so rich to buy anything. For such people it is of no use. So, if the company provides efficient service men who can explain, this problem will be solved.

When ever we give the complaint, there will be delay in the arrival of the service men. This should be considered as the irregularity.

This happened in our case thrice. So, if the company people go through this article, kindly render your good services with excellent servicemen to your customers to increase your sales.

Don’t take in otherwise but try to rectify the defect as early as possible to avoid hearing such articles again and again.

Try to eliminate the inefficient service men and provide dedicated and hard working service men in your company. And also it is better to explain all the functions of the machine to all the customers.




Comments for IFB washing machine customer service is poor

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Sep 23, 2016
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SERVICE PROBULAM NEW
by: O.P.MURALI

Sir
Iam using IFB Washing at about 21years,tearis nocomplaint aboutat aney time.Butnow my machine is under repair.I booked a complint in your servie no and they provided me a ID No 1103368470 on 05.09.2016.After two days one service boy come to my house.He said to me the drum damaged so I will come next day with a new one. But he did not come still this time.What i can do?

Sep 07, 2016
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AMC rates for IFB. NEW
by: Anonymous

I have a washing machine front load Senorita Dx 5.5kg.I have been taking AMC regularly since I purchased the washing machine during 2008.The service providers are Franchisee units and never attend to regular maintenance.They only attend if any complaint is lodged.Further the A MC rates are very exorbitant when compared to the casual calls.The IFB should immediately take action to reduce the rates.

Sep 07, 2016
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AMC rates for IFB. NEW
by: Anonymous

I have a washing machine front load Senorita Dx 5.5kg.I have been taking AMC regularly since I purchased the washing machine during 2008.The service providers are Franchisee units and never attend to regular maintenance.They only attend if any complaint is lodged.Further the A MC rates are very exorbitant when compared to the casual calls.The IFB should immediately take action to reduce the rates.

Jan 07, 2016
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customer service is very poor NEW
by: thomas Vaidian

On December 18,2015, I MADE A COMPLAINT ABOUT MY WASHING MACHINE. NO BODY ATTENDED FOR SEVERAL DAYS. AFTER ONE POOR TECH CAME AND HE DID SOME THING AFTER A WEEK. RESULT IN VAIN. POOR FRANCHISE
PERSONS AND TECHNICIANS COULD NOT DO ITS REPAIR. NOW I AM IN A NEW YEAR JANUARY 2016 7TH.

STILL NOW THEY COULD NOT REPAIR MACHINE

if u want to know more please dont hesitate to call me. my phone no.09447030149

Dec 27, 2015
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IFB, Deepa Enterprises NEW
by: Anonymous

Don't Ever get in trap of Deepa Enterprises AMC option. They will take the money and will not turn back to you till 9 months. during this period if you have any problem the will send some boy who will not know anything to repair only will tell to wait some time. after one month of effort your complaint will be resolved. But service will be fine 9-12 month period as they have to collect next year AMC also...

Dec 07, 2015
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Poor Customer Support NEW
by: Arun

IFB is not capable of providing any support services at all. Complaint no. 16941610 for my front loading washing machine was booked on 24th Nov 2015 but till today(i.e. 7th Dec) no response from you. your call center has no clue every time they give a reply that your complaint has been escalated. . Careless Team of IFB . pathetic support.

on 5th Dec your call center gave me a no. of Mr Manoj (9718086138), after multiple attempts he picked my call & told me that engineer Mr Sunil will visit today (i.e. 5th Dec) as engineer was on long leaves.

nobody turned up on 5th/6th. since than i have tried atleast 50 times but this person Manoj did not pick my call.

after calling again to call center they gave me another no. of Mr Sanjay (9811884360), but it looks that this no. does not exists. so i called again call center in the morning (2 times). they gave me one more no. (9313778756 Mr Chanchal) & told me that he is the highest escalation. we tried many times but calls to this number has been forwarded to a music source ....no one picks the call..... same was informed to your call center again & they again told me that they will escalate it further.............

itna pareshan to colony ka plumber bhee nahee karta..... IFB you are good for nothing.... 100% unprofessional team

regards
arun

Nov 21, 2015
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Indian fraud bureau NEW
by: Anonymous

Service is pathetic looking to make fast buck always want to change all major components with major costs might as well buy new machine
When my machine was under warranty there was a drum problem but temporarily fixed the problem when I insisted to change the drum however as expected of ifb immediately after warranty period advised me to change the drum at my cost what a ifb attitude .smart cheating .do I need to explain more

Aug 18, 2015
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Very Poor service of IFB washing Machine NEW
by: Anonymous

I have already raised my complaint to customer care on 11th August 15 Complaint no.- 16191360. Also i have spoken to customer Care executives & with Manager Mr Suresh , regarding this issue but no one has yet Sorted out my complaint

I have purchased my IFB washing in 2010, I have also taken AMC regularly from last 3 yrs , last week i have faced a problem & i raised a complaint for the same , there Technician visited the place & told us that a part called "PCB" is not working, when i asked him to replace the part , he told me that it is because of our mishandling & due to Water blockage in the machine that the parts got damaged so i have to pay the charges of this part, i also told him that i have taken the AMC but he still denied to change the part, I told him that i am using this machine from last 5 yrs & this part was not even replaced once, there is no question of mishandling as we are using this machine from last 5 yrs, if we were not properly handling the machine then this part could have damaged much before.

I have again talked to the Customer Care from there I got the number of Mr Sidharth & Mr Chanchal, I have spoken to Mr siddharth to my Surprise he was very rude in his behaviour , in the whole conversation i have never felt that i am talking to any customer Service manager,as Mr Siddharth dont even wants to listen to my complaint & was stick to his technician words.
Then again i spoken to Mr chanchal & told him the issue , to which he was convince with the problem & agreed to get the part replaced, but when even after his commitment no one has come to change the parts then i called him again today he told me that Mr Siddharth is not agreed on the same & i have to pay the Charges of the part.

It seems that either the Company is not ready to give the service to the Customer or is Mr Siddharth who is running the whole show, if he wants then the Customer will get Service & if does not Customer will not get the Service.

I firmly believe that due to poor service & behaviour of some people in your company you will be going to loose your precious customers,

if this kind of services will be provided, I am sure i will never buy the product of this Company again & also will never Recommend it to anyone

Jul 01, 2015
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Poor after sales service of IFB washing machine NEW
by: Praveen Razdan

I had registered my complaint to repair my washing machine in 11.06.2015 vide complaint no. 15772128 and till today 01.07.2015 no action has been initiated though this complaint was informed to Mr. Santosh of IFB bearing cell no. 9379056930.
This has happened previous about two months back and it took one month to get washing machine repaired which is till date under warranty.
My opinion is that people should not buy IFB product since the after sale service of the company is worst.
Praveen Razdan
+919845587478

Dec 19, 2014
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worst service in IFB NEW
by: Mariappan

IFB Washing machine - Service is very worst
by: M,Mariappan Tiruchendur....

IFB washing machine service is very worst.they won't turn up even after so many calls.to sort a small issue,they will take atleast a month.so please don't go for IFB products in INDIA.

Dec 18, 2014
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worst service IFB in tiruchendur areas NEW
by: Mariappan

poor Service
by: Mariappan

I have lodged a compliant on 8th Dec 2014 in the customer care for the IFB washing machine Elena VX 6kg,after several reminder,representative visited the site and gave his recommendation to replace the sensor switch.He informed us that he would come next day and repair.As on date I have not got any response from the representative or from the company.This shows how much they care for the customer.I hope that I get a better response from the company.other vice i am go to the consumercourt

Nov 17, 2014
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IFB NEW
by: IFB

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at customerservice@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

Nov 16, 2014
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worst service from ifb appliances NEW
by: Anonymous

The after sales service is very worst, once you Lodge your complain it will get resolved after a time period of at least 24 days..
It happens to me many times till my washing machine was within the warranty..

Aug 08, 2014
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ifb NEW
by: Anonymous

I F B-INDIAN FRAUD BUREO

Jun 23, 2014
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IFB Washing machine-very poor response NEW
by: gunasekaran

I am from Tirunelveli, the service centre response is very poor. I AM WAITING FOR THREE DAYS TO GET RESPONSE FROM THEM, still yet never attend us. even they have no time to attend our phone calls, they well negligible on attending the reported calls.

Jun 14, 2014
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washing machine not working NEW
by: ibrahim

Drum need to change for 10 days iam calling ifb thuckalay no one is caring about this. Already one person came and charged rs 286 also after that he didnt came and no one repaired my machine. Still they r saying bla bla bla

May 12, 2014
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Failure of after sales service covered under warranty-Poor service NEW
by: S, Alwin Vethamoni, Advocate, 14-36, Victoriavilla, Main Road, Thuckalay, Kanya kumari Distirct-629175 , Mobile-9443152236.

I had purchased a IFB washing machine from M/s Sundar Radios , Cape Road, Nagercoil-629001 on 15/12/2011. Due to the breakdown of the machine during the warranty period I had registered a complaint Ticket No:11286966 dated 15-3-2014. In spite of repeated requests made to your customer care center, the dealer and your authorized area service manager( mobile no-9381146937) no positive response is made and my complaint is not met till date resulting in irreparable hardship and much mental agony, pain and suffering warranting initiation of civil prosecution for breach of contract. If my complaint is not attended forthwith, I would be constrained to initiate necessary legal action in appropriate forums for redressal of my grievance.

Jan 20, 2014
Rating
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i called customer care, but no one to servicing NEW
by: Balaji

My ticket no:11146632. washing machine is problem. I call your customer care on 15.01.2014. your person not come and clear the problem. my mechine model no: SENORITA DX5.5KG. SR.no:070896. I have warranty also, still 01.01.2011 to 31.12.2015. machine problem is water come out and the drum is working.


Please send to person and clear the problem.

Jan 04, 2014
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Poor service backup NEW
by: Anonymous

Washing machine is good but service is very poor. My machine is down for the last ten days due to bearing failure but till date no action.

Dec 26, 2013
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Com plane no.11595900
by: Anonymous

Dear Sir,
I purchased IFB washing machine from Mass Marketing Asansol on 15th.Dect'12.
Hardly after two-three month of use it started giving problems.
I duly lodged a complaint on 4th.Oct'13,complaint no.11595900.
Inspite of numerous visit to the dealer and numerous phone calls to customer care,& service centre durgapur; no action has been taken by the dealer or customer care.

It is really disgusting and not expected from a reputed manufacturer like IFB.
Please note in case you don't attend immediately,I will have no alternative but to go to Consumers Court.
Kindly give your immediate attention and rectify the same.
Thanking you,
Yours truly,
Dinkar K. Singh

Oct 04, 2013
Rating
star
IFB customercare is irresponsible
by: Jibi Alias

I had purchased an IFB washing machine in 2008, but was sparingly used for 1st 1 year. Once built a new house, for easy usage we kept the machine almost 2 feet above the ground, mounted on a concrete slab. It was vibrating too much, and fell down to floor, once operating. (it is not supposed to vibrate and move around). Informed IFBcare at Perumbavoor, taken for repair under warranty. 5-6 months it was with them, reported to IFB customer care and Manager at Ernakulam (Kaloor) and made too many follow ups to get back the machine. Finally returned to me, with a changed front pannel (not of same model), and the purpose of washing machine was not served. Further I never washed any of my cloths, due to poor washing.

Oct 04, 2013
Rating
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WATER LEAKAGE FROM THE RUBBER UNDER MACHINE
by: U.MALLESHAM

SIR I AM MALLESHA MY EMAIL ID malleshuppala07@ gmail.com i have purchased the machine but the machine is giving a lot of probloms. water leakage from the rubber,how i can replace why it pure quality was fitted,it is a very famous company product should maintain good quality spare parts but now days very poor quality spare parts are fitted in washing machine.now iam facing lot of problem pl.rectify problom immediately my address Q.NO.3137 TYPE-III ORDNANCE FACTORY YEDDUMAILARAM MEDAK DISTRICT MY PH,NO9866751719 OL

Oct 04, 2013
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IFB washing machin serve
by: JM

In my experience I can say that The IFB washing machines are very good, but the services are pathetic.

These are the areas, where IFB needs to improve these services. If they do not improve the services, I am sure that the brand name will go down wihin a short period of time.

1. They should be able to address the complaints within the same day instead of curent 48 hours.

2. All Technicians should be technically skilled ehough to handle the customer complaints.

3. Service should 7 days in a week instead of the current 6 of week. For example Sunday is the day most of the customers are at home but there is no engineers are available on that day.

4. All technicians need to be trained to handle their customers properly.

regards

JM - manchaj@gmail.com

Jul 01, 2013
Rating
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poor Service
by: Chandrashekar

I have lodged a compliant on 20th June 2013 in the customer care for the IFB washing machine Sonarita Plus,after several reminder,representative visited the site and gave his recommendation to replace the tumbler.He informed us that he would come next day and repair.As on date I have not got any response from the representative or from the company.This shows how much they care for the customer.I hope that I get a better response from the company.

Chandrashekar

Jun 28, 2013
Rating
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my two days fees lost due to false information
by: Shincy.k c/o shynil

I am advocate Shincy from calicut.my brother SHYNIL gifted me Elena SX 6KG 800RPM.HE WITH ME BOUGHT IT FROM COOLSALES CALICUT.After plumping work called to coolsales and they register name at ifb calicut.on 26-6-2013.They said they will come that day,but did'nt.yesterday and today repeat it.One Mr Shanu said he regestered it and he trying to misuse friendship with my brother in law and gave excuses.It feel so inconvenience to us

Jun 13, 2013
Rating
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ifb
by:


Dear Mr. Rao,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers 18604255678(BSNL/MTNL) or 39004321 (other providers) or visit our website www.ifbappliances.com . Alternatively, you can also write to us at customerservice@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team.

Jun 12, 2013
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Poor service
by: ASN Rao

My customer ID is 3545020 and I had purchased a washing machine in Bangalore in Sep 2012. On 06 Jun 13, I had complained that water leakage is taking place in the outlet pipe. One customer care executive came, checked and replaced the outlet pipe and went. However, the problem was not solved as a pipe inside the machine was damaged. I again complained on 09 Jun 13 vide complaint No 10913821. Another customer care executive by the name ' Mr Chetan' had come on 10 Jun, checked and stated that one inside pipe needed to be replaced and that he will come on 11 Jun and do the needful. However, on 11 Jun when contacted, he stated that the sparepart is not available and asked us to contact customer care. We did the same and were informed that the service agency named ' Deepa Enterprises' was not in possession of the spare part and that the same has been procured from another agency and that the machine will be repaired on 12 Jun 13. Since then we have made enquiries with Mr Chetan. Today morning, he stated that the spare part is with him and he will come to my home by 1 PM and do the needful. However nothing happened till 7 PM. When I called at around 7 PM, the gentleman was very rude and arrogant. His reply was also arrogant and not expected of a service agent. When I told him that I shall complain against your behaviour, he asked me to complain to whomsoever I wished and he does not care. i do not know how an agency responsible for customer service can employ such arrogant and rude staff. I demand that some action be taken to ensure that such behaviour is not repeated in future. My mob No is 7259002626. alt No is 08041138202.

May 11, 2013
Rating
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IFB
by: Anonymous

Dear Sir,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at customerservice@ifbglobal.com along with your contact details and we will help resolve your issue.


IFB Team

May 10, 2013
Rating
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Not satisfied with service
by: Akilan

Yes it's true I realize the same problem they won't come for service in proper time they doesn't no the vale of the customer and they doesn't care of it my model is señorita front loaded 2010 model I was happy while buying later it's big head ache to me after two months the top part of the machine was automatically damagically we won't use machine daily monthly two r thrice , a time but machine was not proper two times I change the fuse of the machine the terrible is this ifb service pupil won't care of it they will blame us that you only damaged the machine now also the machine was problem several time we make call to customer care if trichy ifb care point located in sashtri road thillae nager. So my suggest don't go for ifb machines

Apr 26, 2013
Rating
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ifb
by: ifb

Dear Customer,

It has come to our notice that some people have been posting messages by the display name of "IFB Care", "Customer Service Care" in public forums such as this. Please note that these messages are fake and being posted to tarnish the brand’s image and you are advised to ignore the same. We at “IFB” take full notice of your concern and are constantly driven to resolve your issues at the earliest. In case of any feedback/doubt or complaint, pl call us at 18604255678(BSNL/MTNL) or 39004321 (other providers) or email us at customerservice@ifbglobal.com You can also visit our website www.ifbappliances.com and post your query.

Thanks & Regards

Rohit Gaad,
Customer Service,
IFB Industries Ltd.

Apr 23, 2013
Rating
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customer service care
by: Anonymous

I accept the above complaints but u cant blame on customer service u should blame on the technician and company service we customer care service people are the one who lodge your complaints/requests of your machines and forward to certain service allocated to your area..we are just doing because we are trained for that service if we are trained better than knowledge we could have guided you people..every day we handle 1000 of calls an every one blame that its our fault after we followup with the particular franchise if they are not responding what shall we do..its not rude come and handle the calls u will face the actual situation ,,old people will call and they totally blame on us even though we say that we are not the right person to argue we are just doing our duty for your food..we have to take care of your call otherwise our job will be gone we need to maintain quality on calls our calls will be audited if there is any rude behaviour towards the cal we will be terminated from the job ..for the basic salary of 6k we are facing a lot of trouble we the whole customer service term are forwarding your complaints to certain departments but its service center fault..dont blame on us..we work for Tata business support where we take care of IFB customer service.... we get lot of frustation with irate customers but we have no choice to just accept and say sorry thats it its our duty thats it..

Mar 18, 2013
Rating
star
IFB - Machine is ok. but YOU WILL CRY AND REPENT in case of any small issue
by: Prashant

Mine is Elena 5 Kg model. Purchased before 5 years. Now it has started giving trouble.
OK fine but
AUTHORIZED SERVICE CENTRES ARE FOR NAME SAKE. We dont know how it is operated. You go on brand and expect good service but the level of after sales service is third grade.
-> People will not attend you
-> and if at all attend then the problem will not be resolved completely
-> Second time no body will come
-> There is no any standard price list with any body, what ever they will tell, we have to give
-> And service TAX extra for the worst service
-> Very costly affair, you cannot afford
-> MENTALLY YOU WILL BE HARASSED

Mar 16, 2013
Rating
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POOR SERVICE
by: Anonymous

VERY POOR SERVICE.ernakulam branch

Feb 14, 2013
Rating
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very poor service
by: housewife

ifb washing machine is the worst one.And their service also very poor. i can't even give one star for that.the service centre will give us mental pressure.PLEASE DON'T BUY IFB PRODUCTS.IF YOU BUY IFB PRODUCTS DON'T CHOOSE THE IFB SERVICE CENTRE.

Feb 07, 2013
Rating
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dont buy IFB products, very bad service.
by: housewife

horrible service frm IFB. Dont go by brand name ,service centre technicians are worse, are incapable.not trained at all.if you buy their products you are pouring your money in the bin even if a small repair comes they will make u run around .

Jan 22, 2013
Rating
star
very worst brand IFB washing machine
by: sravan

6 months before buy IFB washing machine up to now three times problem now again one week before problem.every day call IFB service manager but response not good.so if any body buy washing machine pls choose best company.

Jan 06, 2013
Rating
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Never Purchase IFB Products.
by: Nirnay

I have purchased the IFB-6Kg-Digital Dx SX -FA machine, at the time of purchase it was claimed that it covers 100% warranty for 4 years, but after 15 days of purchasing, I came to know that all this claim was a cheat. They are telling this to cheat the customers. Although,the rubber parts are very very expensive, even if you pay for those rubber parts there is no guarantee for even a day from the company. Once you purchase the product from IFB then the company will start extortion. You have to pay extraordinary high cost for the parts even if the machine is under warranty or you have to throw the product in garbage.

Dec 05, 2012
Rating
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IFB custormer service is VERY POOR NEVER BUY IFB PRODUCT
by: Anonymous

I am at Hyderabad purchased a washing Macinge of IFB at visakhapatnam, After few years I got problem of IFB w/m, one local franchise of Hyderabad (AJS) is behind me for AMC, on the next day after getting AMC they transferred my call to another useless Franchise ( HADWIKA ASSO), their mechanic charged for a spare later found a locally repaired MCU which stopped working after 5 washs. Once again I logged a call , the same story , Now the mechanic from AJS changed the MCU, said that the timer gone faulty , replace it by tomorrow, when I called him on the second day he replied that no spares of Timers , will be attended as soon as they are available since one week no one turned back. This is my bad experience and suffering with IFB for the past few months.

Oct 14, 2012
Rating
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IFB POOR SERVICE
by: Anonymous

Donot buy ifb washing machine !very very poor service.I regret for buying it. If I would have watched earlier, I wouldnothave purchased it. SRIRANGAM TRICHY TAMILNADU

Oct 14, 2012
Rating
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IFB WASHING MACHINE SERVICE IS VERY VERY POOR
by: Anonymous

I PUCHASED IFB WASHING MACHINE ON JUNE 6TH 2012,AFTER 15 DAYS ,IT CAME PROBLEM IN DOOR SENSOR .I COMPLIANTED IMMEDIATELY TO HYDERABAD OFFICE.

THEN THEY SEND THEIR LOCAL SERVICE PERSON . HE TOLD THIS IS THE DOOR PROBLEM WE WANT TO CHANGE THE DOOR . WHEN THE SPARE PART COME FROM HYD WE WILL CHANGE.
MY CID:10005250
COMPLAINT NO:10071101 ON 30/08/2012

Sep 28, 2012
Rating
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service take time
by: Anonymous

ifb industries promises that they will provide service within 24 hours but they take more that 36 hours to solve there issue.
if they can't achieve the 24 hour target then they should change it to 48 hours so that they fulfils there promises.

Sep 28, 2012
Rating
star
IFB Washing machine - Service is very worst
by: T.Ramakrishnan Chennai(Porur)

IFB washing machine service is very worst.they won't turn up even after so many calls.to sort a small issue,they will take atleast a month.so please don't go for IFB products in INDIA.

Jun 08, 2012
Rating
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Dont buy IFB wachine machines.
by: Prakash

My suggestion is not to buy IFB wachine machine. They are very very poor in service.

Jun 02, 2012
Rating
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Very irresponsible customers services of IFB,Don't purchase IFB product in any circumstances
by: Ral Pal Sharma

If you want mental peace & to avoid harrasment, then I appeal all the customers that don't purchase any product of IFB Industries i.e like Washining Machines etc.

If you purchase the product then I assure you that you will repent in future about your decision.

Raj Pal Sharma
N.Delhi

Nov 28, 2011
Rating
starstar
terrible customer after service
by: deepi singh

I own a senator front loading model ,,machine broke down suddenly,lodged a complaint thru just dial ,DAY TWO SERVICE AGENT CAME/DAY THREE BROUGHT A DRUM TO REPLACE BUT LEFT IT SAYING WOULD DO IT ON DAY THREE/DAY THREE NO BODY CAME/DAY FOUR HE CAME SAID EVEV THE BODY SEEMS WORN OUTAND SUGGESTED CABINET REPLACEMENT ON DAY 5
WHAT A SERVICE IFB WHAT A CONSOLATION TO YOUR CUSTOMERS REFERENCE NUMB 1507376 AND COMPLAINT NUMBER 7698406

Nov 09, 2011
Rating
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sincere advice to all IFB customers beaware of after sales service
by: M.V.RAO

As earlier I have lodged my complaints or grievances about the IFB w/m. The magmt of IFB should react at least now, & do something to satisfy the customers who already owned ifb w/m. As well as they should also directly monitor the franchisee so that the repairs or services are attended completely to gain the consumers confidence.

Nov 09, 2011
Rating
star
very poor services
by: Anonymous

i have purchased a washing machine on 23.10.2011. todau is 01.11.2011no one came to show the demo. i have made almost 20 calls to the dealeran number of calls to sales rep.
i am sure after sale services of IFB is very poor.

Oct 08, 2011
Rating
star
customer service is very poor
by: Rajeshwar

I have lodged the complaint since 4 days & still waiting for washing machine service technician.

T think, management must have to look into matter.

Sep 06, 2011
Rating
star
Drive Belt Broken From Last 2 Month Before
by: Atul S. Bhise - Nashik - Maharashtra

I had problem with washing machine from last 2 month.I am very much disappointed with IFB who is leader in WM . I can help others not in trouble by buying IFB WASHING MACHINES.

Aug 24, 2011
Rating
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IFB are not serious of the consumer greviences
by: M.VENKATESWARA RAO


It is learn't that IFB service technicians or after sales service is not serious about the consumer grievances. In spite of repeated requests & complaints all went to drain or vain. Hence I request all the customers/consumer for IFB to note that after sales service is pathetic to the worst.

Aug 24, 2011
Rating
star
IFB Elina w/m
by: Anonymous


In spite of repeated complaints till today there is no response from the IFB service personnels.

Aug 17, 2011
Rating
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Rotten Roots!
by: Anonymous

I have gone through all the bitter experiences shared by my respectable friends.According to me,they committed only one mistake thereby writing so high about IFB and the after service they offer.IFB folks are not even worthy of it.Whatsoever company or sector it may be,"if the after servicing isn't excellent,please do remember that the company is breathing its last breath".
The authorized franchisee's so called illogical fools called as "Technicians"don't even make use of .01% of their brain.Let us forget the fact that they are technicians,can't they use at least their minimal brain in this regard.Please don't punish us for the simple reason of purchasing the IFB product;and that too i believe that we all have committed the biggest blunder .Sales is not only the success of a consumer company.Whatever you have gained as profit might doom because of your ill-treatment.Please take my word for that matter.

Mar 31, 2011
Rating
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Seeking for seervice but no body responding.
by: M.VENKATESWARA RAO


I have basic model Elena 5kg washing machine, which have developed some problem while at spinning, which I took to the notice of the authorised service personnels. I gave a complaint on 9th March,2011 & on 19thMarch,2011 in the they called up & told that we would like to take the machine to workshop for repair whereas no technician has turned up to check the problem & that was the reply they gave. When I insisted them that let the technician come & chek the problem, give his version but till today nothing has taken place. this is tbe after sales services provided by the IFB organization & their franchises technicians. I have AMC with them for 2 years. We buy equipments to help us & save our precious time but not to keep them as antique piece. Is there some one to look into this & do the needful to the customers at the earliest.
My details are as follows:
M.VENKATESWARA RAO
ID No: 578741
COMPLAINT No: 6027505.

Before COMMENTING this matter in the system I try & reached to the local authorised service centre @ tarbund but all went in vain.

If any serious & responsible person concerned can take up this issue & resolve it.

Pl. reply to me at the earliest.

Mar 29, 2011
Rating
starstarstarstar
IFB
by: N.Janardhanan

Our IFB front loading washing machine has developed some problem and
there is some unusual noise during operation.I have been contacting
your Nagercoil (Kanyakumari Dt.,Tamil Nadu) service agent for the last
four days. Every day they say they would send the mechanic. But till
today nobody has come to repair the machine.Can something be done aboutit?
N.Janardhanan

Feb 22, 2011
Rating
star
NO SOLUTION
by: Anonymous

Is there any point in writing complaints when after repeated complaints no action is taken.Service is getting poorer day by day.

Feb 12, 2011
Rating
star
Customer Care- a far cry
by: R.S.Murthy

I am using the machine for last one decade renewing AMC regularly. The service mechanics call on us only at the time of renewal. No regular visits by them for periodical check up. They will call on us only when we report a problem.

Last September at the time 0of renewal of AMC the mechanic advised to install one AQUA at a cost of Rs.1800 for purification of water. When I called forservicew the mechanic whio visited now says the AQUA is not working to replace it. I did not agree and lodged a protest. Another m,echanic who visited said there is no need to have the AQUA.

I could not understand. The water position remaining the same and the quality not improved as the Chennai Corporation supplying the same quality of water, how suddenly the mechanic felt it as redundant. When I telephoned no one is responding.

No one gives a proper though not satisfying reply.

Feb 12, 2011
Rating
star
IFB Sucks
by: Anonymous

IFB Management is totally unconcerned or are utterly incompetent or both. With such comments from so many people, why have they not been able to rectify the situation for so long.

Someone needs to take these callous and fraudulent people to task and sue them in consumer forum and I think I will. It is fraudulent as every promise is not kept up. Information given 9 THAT IS RIGHT NINE times about arrival of or availability of spare parts have been denied by someone else the next day and the harassment continues unabated.

Or is it because the company is HQ in Kolkata where labor rules and customers can go to hell? This is shameful for a 21st century modern appliance company so say the least.

I will do all that I can do. Send an email to all my friends NEVER to touch another IFB appliance with a barge pole. They should realize the power of viral marketing soon.

Feb 12, 2011
Rating
star
VERY POOR SERVICE BY IFB WASHING MACHINES.
by: Anonymous

It really pains me to see the state of affairs in case of service offered my IFB .I LODEGED A COMPLAINT WITH IFB CALL CENTER SOME 10-15 DAYS BACK.I WAS PROMISED SERVICE WITHIN 24 HOURS.BUT INSPITE OF REPEATED CALLING NOBODY TURNED UP AND SURPRISE,I GET A SMS SAYING THAT MY MACHINE HAS BEEN REPAIRED.I HAD TO CALL AGAIN WHEN I WAS TOLD THAT MY COMPLAINT HAS CLOSED AND NOW A NEW TICKET NO. WILL BE GIVEN TO ME.I THINK I MADE A GREAT MISTAKE IN BUYING THIS MACHINE.

Jan 03, 2011
Rating
star
IFB DISH WASHER SERVICE
by: ANONYMOUS FROM CHENNAI

I AM HAVING IFB DISH WASHER FROM2001/2002. THE SERVICE OFFERED BY IFB IS VERY, VERY POOR. THOUGH THEY CLAIM THESE WILL BE ATTENDED WITH IN 24 HRS. THAT IS ON PAPER ONLY AND THEY CREATE RECORDS WITHOUT ATTENDING TO THE FAULT.HOWEVER MUCH YOU FOLLOW THEY DIDNT CARE.ANY PURCHACE FROM THEM HAS TO BE WELL THOUHT OFF.

Dec 03, 2010
Rating
star
ifb services
by: dr lokesh

I have purchased ifb washing machine one year ago,from past six months heavy noise of metal rubbing is coming in while spinning. I have complained thrice to customer care but no response from servicing persons. pls look into my complaints .my number is 09448024706.

Oct 27, 2010
Rating
star
dissatisfied with technicians
by: vaishali

i bought an IFB fully automatic washing machine almost a couple of years back on an extended warranty for two years . I have since then faced umpteen problems starting with timer, rinsing, drying,incomplete n dirty washing and so on...After repeated complaints , technicians visit but the problem recurs ..Now the warrantr period is about to expire n i am at my wits end! Despite such a heavy investment , satisfaction seems to be far fetched..

Oct 23, 2010
Rating
star
Dont Lose your worth money in buying IFB washing machine
by: kumaresan

HI Fellas,

Kindly dont make a mistake in buying worthless IFB washing machine.. We are daily chasing after service engineers to repair our washing machine.. Our time and money is wasted. Those service engineers do not respond to our call properly. if you are really a smart person . dont buy this machine.. its just a stupid box..

Oct 23, 2010
Rating
star
IFB washing machine
by: Anonymous

Absolutely non-feasibile technology for India i.e.front load.
No cleaning and drying.

Oct 23, 2010
Rating
star
IFB - Not a Washing machine - A tin Box
by: Preeti

The IFB-Bosch machines were good. But now the IFB washing machines should not be called washing machines.
I bought the IFB Senator - the result of washing was that my White clothes became grey & the coloured clothes got faded.
The problem, while the wash phase it takes the detergent - it hardly takes any water and keeps on tumbling away to glory...so basically you are washing your clothes in hardly any water just dry detergent...so all the dirt settles back in the white clothes & the abuse makes the coloured clothes faded.

Service level
1. After the complaint number they forget you
2. the service center never picks the phone
3. If they give a time, they will come 5 hrs after that. Normally after 7PM.
4. As a working person, if you take leave, you will be disappointed because they will never turn up on the time committed
5. intellect level - lower than your local dhobi.


Service engineers - intellect level - just measure the detergent - boil your clothes at 60 degrees - do not know how to examine the machine or check if it is doing it's basic work properly.
They never come on time.

The sad part is that - once you have bought the product, you can sue them for giving you a defective item or have this horrible behaviour publizied so that others are not dupped.

I have frankly lost all the money i put in this washing machine - and i have employed a local washer woman to wash my clothes.

Oct 23, 2010
Rating
star
Pathetic IFB
by: Anonymous

My bill no is ban-009867, please send some engineer to repair this poor quality metal box, this is my last and final warning else i will lodge the complaint at www.consumercourt.in, Miss pooja is a big layer in your customer care, she never give me the right answer ever.

Thank
Waiting for your slow action.

Deepika Rawat.
134/a, new dayalsar road,
uttam nagar, new delhi

Oct 14, 2010
Rating
starstar
Spare parts
by: Mathew

I am a retired Engineer, well versed in Maintenance.
I live in Hyderabad. My complaint is IFB has sub-contracted their repair works to not so well trained people. If I need a spare part, I do not know whom to approach, as the customer care centre's responses are not encouraging, to say the least.
Can someone help with a blown-up figure and a PARTSLIST.

Oct 14, 2010
Rating
star
IFB WASHING MACHINES...NEVER BUY THEM
by: Chandrik Sharma

The service is atrocious. The technicians are incompetent. The response is poor. Two weeks already since our two-year old machine started giving trouble, and no light at the end of the tunnel.

A machine that should be never bought.

Oct 13, 2010
Rating
star
DONT KNOW WHAT TO DO WITH MY MACHINE
by: BHARAT

THIS IS THE 2ND TIME I AM TAKING THE MNC.WE LOST SO MUCH MONEY BCOZ OF THIS MACHINE.PROBLEM OCCURED WHEN WE TRANSPORTED OUR MACHINE FROM CHENNAI TO MAHARASHTRA.IT WAS WELL PACKED BY THE PACKERS AND MOVERS BUT PROBLEMS STARTED ..IT WAS OUR NEW MACHINE THEN.I DONT KNOW WHERE TO COMPLAINT...CAN WE CLAIM NEW MACHINE...

Oct 04, 2010
Rating
star
very worst service by IFB
by: Giridharan - Chennai

I had problem with washing machine last month and I registered complaint they send technician after twenty days which are not the right persons to rectify the problem of the machine. Still the problem is not solved.I am very much disappointed with IFB who is leader in WM . I will compaign this issues with my friends and also with collegues who all are spread over INDIA telling not to buy IFB WASHING MACHINES , which I can help others not in trouble by buying IFB WASHING MACHINES.

Aug 31, 2010
Rating
star
extremly poor service by IFB W.M
by: avinash sharma

I INTALLED MY W.M IN ALLAHABAD ONE YEAR BACK,W.M WORKS FINE FOR 6 MTH AFTER THAT IT START HANGING AT 39 OR 19 MIN N DID'NT WORK AFTER THAT I CALL MANOJ SRIVASTAV SEVERAL TIMES EVERY TIME HE GAVE SOMEONES ELES NO. N THAT NO. NEVER RESPONDED EVEN CUST. CARE NO. ALSO HAVE SOME PROBLEM.
SO MY EXPERIENCE IS V. POOR N I ADVISE PLEASE NEVER BUY THIS WASHING MACHINE

Aug 31, 2010
Rating
star
IFB Service is Very Poor
by: Ravi Kapoor

Dear All,

I agree with all of you and also have bad experience with IFB Washing Machine. IFB customer care service is very poor and representative have no more knowledge about IFB products. i dont know but how can IFB select this type of employee. my machine have getting big problem after many complaint one executive came in my home for fix the problem. i m very shocked he is just trying for repair the machine and after 2 hour he says to me "i will discuss my senior and then i will solve this problem......" and no any person come for solve this problem till 30 day neither customer care give satisfactory response....

i am very disappoint to purchase IFB product, if i know IFB have no experienced executive and neither good Customer care service then i dont go with IFB.

Aug 31, 2010
Rating
star
IFB - Indian Fraud Business
by:

Don't get into a trap. Its the worst business house I have encountered till date. A pathetic state of affairs, as far as the service is concerned.
Extremely high recommendation to boycott all products from IFB.

Jun 08, 2010
Rating
starstarstarstar
Pathetic service
by: Novin

Pathetic customer care and pathetic service.. so pissed off. i will neveer ever buy one from them anymore..

May 26, 2010
Rating
starstarstarstarstar
Irreponsible Service Personnal- No responce depsite several reminders
by: M Srinivas

I Purchased a washing machine and later entered into the AMC with IFB on 15.11.2009 and paid Ra 1955.00 vide ch no 850104 , Canara Bank Sainikpuri Branch which was releasied on 02.12.2009. Till the time they wanted the payment they visited my premises and made all sorts of promises as generally done by the marketing guys. After releasing the payment there was no visit by the service engineers for the repair of the machine and upon calling the customer care no action has been taken yet. They infact told that the cheque might have bounced which I proved by showing the passbook but still bo action has been taken yet.

If you people do not want to do the service then I request you to refund the above amount immediately and shut the business.

May 06, 2010
Rating
starstarstarstarstar
Very poor IFB service
by: Anonymous

I live in Delhi and have an AMC with IFB and complained at the number given in AMC form when the machine stopped working. The workmen came the next day and diagnosed the cause to be a motor fault saying they will be back next day as the motor needed to be replaced. This meant that one day of office work was already lost. However, they did not turn up next day and on calling number 25776208 we were told that the motor is not in stock. On insistence that we be provided with a motor as soon as possible as we had already taken a day off to attend to the initial visit, we were told to dial another number 9999692170. A lady called Ankita at this number told us the same story, that a motor is not available but that it will be changed the next day in the morning part. When it did not arrive this morning, meaning third day of waiting for the workman to come and set the machine right, we rang this number repeatedly till it was picked up. We were again told that the motor is not in stock but she will see to it that it will be done today itself. Now it is 7.15 in the evening and I have to take a fourth day off tomorrow, hoping the workman with the motor will come.

We don't know for how long we have to keep ringing and waiting -- we are simply told again and again the motor is not in stock! Whose responsibility is to make sure that spare parts are kept in stock? Why are these people not pulled up by the Company so that instead of making false promises they are provided with the spare parts. I am not going to renew the contract -- it is a waste of money and I feel really cheated at having spent so much money on it year after year and then being harassed like this. Dr Meena, Delhi Customer code 2302189

May 05, 2010
Rating
starstarstarstarstar
IFB senorita plus
by: Anonymous

No, It was a good company, now seems to be fully screwed up, no repair offered in time. No contact number at state or all India level to air your grievances.

Apr 09, 2010
Rating
starstarstarstarstar
IFB Service = Endless Story
by: A. Frustrated Customer

Do not buy IFB product! Endless story:

- March 22nd (Monday) - Call to call center, complaint: drum of washing machine not rotating ; Answer: Your complaint will be attended in 24 hours.

- March 28th (Sunday) - Technician comes without prior information and determines that the belt is broken, but has no spare parts and promises to come back the next day. Informs that the belt does not fall under warranty and cost 585,- Rs.

- April 2nd (Friday) - Call to call center: informs that the complaint has been closed on April 1st (April fools), makes a new complaint, gives the number of the service center responsible... nobody picks calls there.

- April 5th (Monday) - Call to call center, complaint: drum not rotating, previous complained closed without solving problem, nobody bothered ; Answer: Your complaint will be attended in 24 hours.

- April 7th (Wednesday) - Reached the service center, tried explaining the story, there nobody wants to listen, dropping calls.

- April 8th (Thursday) - Technician comes without prior information and determines that the belt is broken. but has no spare parts and promises to come back the next day. Informs that the belt does not fall under warranty and cost 585,- Rs.

Today is April 9th, the washing machine is still not working and I will not be surprised, if the call center tells me next time when I call that the complaint has been closed......endless story!

Feb 09, 2010
Rating
starstarstarstarstar
It's Fricking Broken
by: Sriram

February 10th 2010
Complaint #: 3898848

I had an IFB Neptune dishwasher which I bought in 2005 and has had recurrning problems. It finally stopped working in December 2009. I called in the local agent for fixing the same. After several phone call reminders from me and two visits by them, they decided that they needed to order a part (a filter of some kind). They got the part in about a week's time and fixed it -- only to find out that it did not fix the original problem. Hence, they decided to pick up the dishwasher for repairs in the service center. They picked it up on January 4th 2010. They promised me that this would be returned in 2-4 days. It is now 6 weeks (!) and I have not heard anything about the dishwasher from anyone. When I call anyone, I get empty promises on returning it in 2 days. Twice, someone from IFB called me to find out if they could pick up the dishwasher from my home -- clearly showing that there isn't even a clue what is going on and where my dishwasher is.
At this point, I am giving up on getting this back in any course of time. The quality of the product (which is oh-so-fragile) combined with the utterly inept service has created in me a forever unforgiving customer who will evangelize that IFB stands for "It's Fricking Broken". To top it, they sold me an annual maintenance contract which has just been more money down the drain.
Thanks!
Sriram.


Jan 12, 2010
Rating
star
Very Very Poor Service
by: D. Balakrishnan

I complined for not working the IFB Washing machine dueing the month of April -2009, Service person came and rectified the fault, and said your washing machine is a problem and put a AMC after three months we replace the machine without cost. I also paid services and Join the AMC. After three month no one will come. We also not called due to work.

Now for the month of Jan-2010 some other problem we complined, service person came rectify the defectt. We approch what about the machine he was told the machine is perfect, only rubber bush is problem, rubber bush is not covered under the AMC so pay Rs. 700/-. Whar under stand this previous service person willfuly say the machine problem and join he AMC and collect the money. After that they never came and replace the machine.
Such a Big company give the wrong information and collect the AMC money. The company will take care of this type of problem and do the customer satisfaction and give the true picture before go to AMC.

Regards,

D. Balakrishnan
09840018475

Dec 04, 2009
Rating
starstarstarstarstar
Irresponsible IFB officials
by: Anonymous

Once you purchase an IFB Washing Machine, the Customer care persons of IFB are least bothered about service. When you try to contact any officials, they try to pass on the bugs and you will spend lot of money for these calls and result will be zero.
IFB must be pulled to Customer Court by every suffering client and should be taught a lesson by charging the Company a heavy amount as compensation to the clients.

Nov 16, 2009
Rating
star
Lithargic approch in Demonstration of new machine
by: Niraj Desai

I purchased new machine before three days and model is IFB fully automatic machine - Sanorita DX,
I tried to contact the person, who came for demo on first day with lots of hurry, since last two days he is not even picking the phone, However he had commited to came to my home on sunday also now it is second day is passing but no respond getting from that guy, and my machine is not in use so far we spend 20000 rs.
One more thing is that, we are getting very nice support from the dealer but service team is very poor and iresponsible


Oct 05, 2009
Rating
starstarstarstarstar
Noone attend my washing machiene.
by: Subhamita Biswas

Me, Mrs. Subhamita Biswas (address : Dakshin para, GIP colony, Jagacha, Santragachi, Howrah -711112, W.B.) have a IFB fully automatic washing machine. I purchased this machine on 8th December, 2007 and its now under extended warranty period.

For last one and a half month, my machine is not working. I repeatedly talked to your customer care executives. And they sent the mechanic on second week of August. The mechanic said that he needed to change one of the part of my machine. He took that old part and told me he would come again on third week of August and fixed the new one. Since then nobody came, no phone calls from IFB, nothing........ I again put a docket (for the second time, on 22nd August, 2009, docket no. 3403185). I called IFB Concern Department, IFB Branch office for atleast fifty times. But none of them gave me any feedback. I am so frustated. Even I emailed to the customer care dept. But they only send me a formal apology. And then again a big silence............ Now I just want to sell this machine which occupy a large space in my room.

For last six years, my family is using IFB washing machine and we have three machines in total. I always get very prompt service from your division. And I am also satisfied with your service all the time. But this time, my impression is totally changed. Its really very frustating for me. You know without washing machine for one and a half month, life is became very very tough. I am a working person, have a patient in my house. I am still waiting for the feedback.

Sep 14, 2009
Rating
starstar
No proper service or response
by: V.Balaji

Sir
My IFB Washing Machine have a problem, it was made by your service person, if we open the door the break does not apply, i made complaint to your service person Mr. Raviganesh and also in by your customer complaint On 26/8/09 till now there is no response kindly do the needful

Jul 30, 2009
Rating
starstarstarstarstar
poor services
by: Anonymous

Dear manager,
My IFB complaint number is 3256591 and i had registered the complaint on 15 jul 09.No one attended the complaint till 18 of Jul and when technicians finally came they said that the drum needs to be replaced and for that demand needs to be placed. So they noted the specifications and said that it will be done by 21 of Jul 09.I waited patiently till 23 of Jul but their was no response from the IFB service centre. On 24 Jul I called up the Toll free number and they said they will look in to the matter and in the mean time u can call up their local office and speak to Mr Vijay mob no 09886240794, LL No 22713053.On speaking to Mr Vijay he said that the part is not available, I asked him that at least some body should have communicated to me about the delay and its over 09 days since I have registered my compliant. He asked me to speak to Ms Poornima available on 080- 30585160 about the delay. I spoke to her and she said that the part will come by 27 Jul and will be positively done on 28 Jul 09.No body turned up on 28 Jul and I tried to contact Ms Poornima on the same number again but she avoided talking to me. On wed 29 Jul I again called up Ms Poornima and now she promised that the part has come and it will be positively done by evening hours of 29 Jul but nobody has turned up till now.
I am having an AMC Policy number 12455 and using the IFB washing machine for the past 10 years. I am an Air force officer and have got posted to various places in India include remote paces in Assam and Rajasthan, but even at those places I have always got good support from IFB services.Presntly I am posted at Bangalore and this kind of poor service response from a reputed company like IFB is not expected. More so there is no urgency shown by any of the servicing personnel to attend the complaint.
It is requested that the complaint may be attended at the earliest and suitable actions must be taken to curb this kind of lackadaisical attitude.
Awaiting a prompt reply and a quick rectification of the complaint.

Jul 16, 2009
Rating
star
COMPLAINT & COMPLIMENT
by: bharathan

complaint nbr 3242221 - bangalore customer care
Attn Manager Customer Care Kannur
Marketing Manager 16 July 2009

Sir,

on the 11th of July I called your customer care department toll
free number 18604255678 regarding a problem with my washing machine,
a simple problem (My detergent tray got stuck) and they registered my
complaint and gave me a complaint number 3242221. Your department
promised to send a technician before 11th evening, being 11th a Saturday,
I requested them to do something urgently,becoz Sunday is not a working
day. Nobody came or called till Monday, even after calling your office
so many times and i even complained your Supervisor in charge of that
day. Finally on tuesday, I was so irrated and spoke to the Customer Care
in charge Mr Jitesh and he promised to send some within 30 minutes
time and he kept his promise.Why should I go from piller to post, to
get a job done.
My suggestion - After sales service is very important for a companies
smooth running and keep the reputation of the firm. Your customer care
office should have a follow-up procedure, they always say : sorry for
the inconvenience , we passed the information to the concerned department
I live in Kannur and kannur office will take their own sweet time.
You can always inform the customer the correct date and approximate
time, so that the customer dont have wait for two or three days for
your technician to come.
Lastly on the 14th 30 minutes after I spoke to the In-Charge,your
technician Mr Vijesh came to my house, and soert out the problem
within no time, and he gave me some useful tips about the usual
trouble shooting problems, and keep regular check on this areas,
which nobody explained to me so far. Now I am a VERY SATISFIED
CUSTOMER because of your Technician mr VIJESH a through professional.
This is a good example how to convert a complaint to a compliment.
PLEASE CONGRATULATE MR VIJESH ( from Kannur) A JOB WELL DONE, on my
behalf and from your side as well.
Thank you for your time.
Regards.
C.K.Bharathan
Customer Service Executive, Singapore Airlines

Mar 24, 2009
Rating
star
Highly Irreresponsible
by: Prof V.R.Raju

We purchased an IFB washing Machine, nearly 8 years ago. we now require the bearings to be replaced. We are enquiring with the service people at Visakhapatnam, A.P. for help, but no responce since 4 months. They give an SMS and afterwords no reply. this is really horrible.

Feb 14, 2009
Rating
starstarstar
IFB AMC Very poor & Irritating
by: Arun Edakochi

Sub: AMC No 16379 dated 4/11/2008

I write with deep concern about the kind of experience AMC out let in kochi

I have been a IFB customer since the past 10 years, This is the third machine but this time the service is totally bad, I have to keep calling atleast 5 times before some one comes, My machine is waiting for spares from december 2008.My AMC is till September 2009 !!!!. They have collected money & are very Irresponsible

Dec 18, 2008
Rating
star
IFB SERVICE PEOPLE - IRRESPONSIBLE BUGGERS-
by: VIJAYASIMHA M L

I have purchased IFB DIGITAL 5KG washing machine from ADISHWARS INDIA in Bangalore in Nov2007.Since
then I have called the company service wing many times for many problems faced during washing,but their response is poor. I am still in the warranty period.Probably they are not interested to offer free service during warranty period.After repeated phone calls only they turn up that too with an objective of marketing some useless items like Extended warranty,additives,inlet filters,soap powders etc which would fetch them commision. I am
very much disappointed by their irresponsible attitude and have finally decided to move the consumer court in this regard.

Dec 17, 2008
Rating
starstar
REQUAIRED SERVICE
by: RAFEEQ AHMED

DERA SIR WE NEED SERVICE OR EXCHANGE OFFER FOR OUR MECHINES PLZ DOW THE NEED FULL,

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